Over 1 million customers served
  • Free shipping on orders from £ 75
  • Discreetly packaged and delivered

Do you have any questions?
We are happy to help you!

Available today from 08:00 to 20:00


Do you have a question or complaint about your order? Then you can always contact us so that we can handle your complaint immediately. Also have a look at our frequently asked questions page, perhaps you can find your question there.

We will respond to your complaint as quickly as possible, at least within 7 days.

Contact details for filing your complaint:

EDC Retail BV
Attn. Customer Service Team Leader
Phoenixweg 6
9641KS Veendam
The Netherlands

If we are unable to resolve your request, you can submit a request to the Home Shop Disputes Committee or the European Online Dispute Platform (ODR). You can submit a request online at the website of the Home Shop Disputes Committee ( www.sgc.nl ) or the European online dispute platform ODR ( https://ec.europa.eu/consumers/odr/ ).

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