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We always strive for customer satisfaction and excellent service. Of course, it can happen that an item is defect, does not function properly or that there is another problem with a product. Below you will find more information about the warranty on our items.
Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:
When handling product complaints, we naturally follow the law and the general terms and conditions of the Dutch Thuiswinkel Organization. The legal warranty means that a product must do what you can reasonably expect from it.
EasyToys.uk gives a minimum of 30 days warranty on all items that you buy from us.
For some items, a more extensive manufacturer's warranty applies. The terms and content of this manufacturer's warranty can be found - if applicable - in the user manual of the product.
A possible factory warranty never detracts from the legal warranty.
EasyToys.uk | with us you can easily exchange and return .